Last Updated: December 1, 2025

1. Custom Orders

Because all hats are custom-made, all sales are final.
We do not accept returns or exchanges for:

• Wrong sizes
• Customer design errors
• Change of mind
  
  

2. Lifetime Hats Error Policy

We will replace or refund your order if:

• The wrong design was embroidered
• The craftsmanship is defective
• You received the wrong items
• There was a production issue caused by us
  
  

Claims must be submitted within 7 days of delivery.

You may be asked to provide:

• Photos of the issue
• Order number
• Description of the problem
  
  

3. Damaged During Shipping

If your order arrives damaged, notify us within 48 hours.
We will help you with a replacement or a carrier claim.

4. Cancellations

Orders can only be canceled before production begins.
Once embroidery or customization has started, the order is non-refundable.

5. Contact

To file a claim or request support:

support@lifetimehats.com
200 Robbins Lane, Unit F
Jericho, NY